Before you get started, make sure your account is opted in at the Global Shipping Programme preferences page. If you use a third-party listing tool, contact your third-party provider. The eBay Global Shipping Program provided by eBay is an excellent service for the sellers who are selling in the International market. For a refund of international postage cost please ask your buyer to contact eBay Customer Support and we will be responsible for refunding the buyers international postage cost, if applicable. International sellers can send items to you through regular postage services, or they may use eBay's Global Shipping Programme (GSP) if they’re in … We do all we humanly can. The Global Shipping Program (GSP) makes selling internationally easier, including arranging international shipping, completing customs forms, and handling import fees, which are paid by buyers at the time of purchase. What happens if the item is damaged or lost during transit? Select Edit beside Offer the Global Shipping Program, and then Opt out. eBay will refund the buyer. How can I update my Global Shipping Programme listings in bulk? Please also note that to move goods between Great Britain and the European Union after 1 January 2021, business sellers are required to obtain an EORI (Economic Operator Registration and Identification) number. You won’t be charged a FVF on the international portion of the postage cost or any import charges. With the Global Shipping Programme, you're protected in the following ways: Because of export limitations and restrictions, items listed in the following categories can't be sent through the Global Shipping Programme: Note: This is not a full list of unsupported categories. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. I do not use the Global Shipping Program. The parcel insurance cost is included in the total price that the buyer paid for shipping through the programme. The item to be shipped must already be in the seller’s country and listed for sale on eBay.com or eBay.co.uk. If you still wish to opt out, click Continue to opt out. If you wish to opt back in, you'll need to wait 24 hours. Enter your search term to display live search results. She's a widely cited authority on marketplace selling and is author of "Turn eBay Data Into Dollars" (McGraw-Hill 2006). Go to My eBay > Account > Site Preferences. We'll calculate the right postage cost for international buyers in non-EU countries, depending on where they live, and this is what they'll see on your listing. You can opt out of the Global Shipping program at any time. Item is not as described (seller fault) – you’re responsible for refunding or replacing the item and for refunding the domestic postage costs. eBay’s Global Shipping Program is open to sellers who have a performance rating of at least Above Standard. You can customise your settings to exclude individual listings or countries, or exclude your account from the Global Shipping Programme eBay may also choose not to display your returns policy to non-EU buyers. They'll manage the shipping and customs process and send the item to the international buyer. However, it doesn't cost you anything; the buyer pays. Ina Steiner is co-founder and Editor of EcommerceBytes and has been reporting on ecommerce since 1999. What happens if the buyer wants to return an item for an exchange? Your winner is not using ebay's global shipping program, you are. How will my buyer and I know that the item was deemed 'undeliverable'? When the seller sells items through the GSP, their listings automatically appear on supported international eBay sites. Something went wrong. Click the Edit link to the right of Offer the Global Shipping Program. The GSP makes things simple for buyers by automatically calculating import and shipping charges for … Does eBay understand that some buyers would like to decide whether or not their purchases are shipped via the Global Shipping program or via regular mail ? Items that qualify for the Global Shipping Programme are available to be delivered to buyers in the following countries from the UK: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Antigua and Barbuda, Aruba, Australia, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bolivia, Brazil, Brunei Darussalam, Cambodia, Canada, Cayman Islands, Chile, China, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, French Guiana, Grenada, Guadeloupe, Guatemala, Guernsey, Honduras, Hong Kong, Iceland, Indonesia, Israel, Jamaica, Japan, Jersey, Jordan, Kuwait, Liechtenstein, Macau, Malaysia, Maldives, Martinique, Mexico, Monaco, Montserrat, New Zealand, Nicaragua, Norway, Oman, Pakistan, Panama, Paraguay, Peru, Philippines, Qatar, Reunion, Saint Kitts and Nevis, Saint Lucia, Saudi Arabia, Singapore, South Africa, South Korea, Sri Lanka, Switzerland, Taiwan, Thailand, Trinidad and Tobago, Turks & Caicos Island, UAE, Ukraine, Uruguay, USA, Vietnam. Beside Shipping Preferences, select Show. It is the tracking of packages sent with the eBay Global Shipping Program. Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. How are eBay final value fees (FVFs) calculated? Exchange of items are not supported by the Global Shipping Programme. If you are an American seller on eBay who ships internationally check to see if you were enrolled into eBay's "Global Shipping Program" without your knowledge (i.e.. You were enrolled when you clicked "agree" with terms). The Global Shipping Program is actually just a fancy forwarding service. Listing Services? eBay have now expanded the reach of the programme by adding 16 additional non-EU countries that are covered under the eBay Global Shipping Program. If your buyer buys multiple items from you as part of the same transaction, you can package the items together in the same box. Use the tab key to navigate results. Omg they are brutal. For more information on the Global Shipping Programme, visit our Seller Centre. the cost of posting the item to the UK Shipping Centre. The Global Shipping Program makes items available to over 60 million buyers worldwide while allowing sellers to ship the item domestically to eBay’s shipping center. All exchanges should be handled by you with your buyers direct. If a Global Shipping Programme item that has been purchased by a buyer and accepted by the UK Shipping Centre is not eligible for the programme or can’t be sent to the buyer, you may keep the buyer’s payment. Seller's please don't use this program. Review the information. If you agree to an exchange, you should arrange to send the replacement out using your own international postage provider. Review the information and if you still wish to opt out, select Continue. These changes will have immediate effect for new sellers using GSP and will apply to existing sellers 30 days after the date of this post. Your items will be too overpriced. If you don't want to offer international posting on your listings, select No international postage in the How you'll post it section of the listing form. I recently won an auction and the difference between shipping via Royal Mail and shipping via the Global Shipping Program was fifteen times...$30 for Global Shipping and about $2 for Royal Mail. The Global Shipping Programme makes your items available to over 60 million buyers worldwide. The Global Shipping Program works best for items with an average sale price of over $50. How is it possible that it takes 2 weeks or more to deliver a letter or small package from UK to Finland using the Global Shipping Program? You qualify for automatic 5-star protection on postage and dispatch charge detailed seller ratings when you provide free domestic postage to the UK Shipping Centre, You qualify for automatic 5-star protection on delivery time detailed seller ratings when you post with same day or 1-day dispatch, upload tracking information within 1 working day of receiving cleared payment (or mark the item as shipped if you don't use a tracked service), and the item is delivered to the UK Shipping Centre within 3 working days. Should you choose to opt out of the Global Shipping Program, you must wait 24 hours before renewing your enrollment. Every parcel shipped through the Global Shipping Programme is insured from the point it is safely received in the UK Shipping Centre. The FVF charged will be charged at the UK rate on the item price plus the domestic portion of the postage, i.e. Final value fees are charged in the same way as a domestic transaction on eBay.co.uk. The international postage charge your buyer sees is derived from a number of factors, including the buyer's location, package weight and dimensions. I think this is shameful activity as well as robbery. If a Global Shipping Programme item that has been purchased by a buyer and accepted by the UK Shipping Centre is not eligible for the programme or can’t be sent to the buyer, you may keep the buyer’s payment. Tip Buying from sellers not using the Global Shipping Programme You'll find items from all over the world on eBay. LSP. Non-managed payments sellers must accept PayPal as a payment method. An incomplete or invalid delivery address. Do listings for items that post through the Global Shipping Programme look different to buyers? We’ll also communicate with your buyer and, subject to any applicable terms between eBay and the buyer, will provide a refund to your buyer. By putting your guide on EcommerceBytes, you’re not only building a resource that tens of thousands of sellers use, but you can also gain exposure to your listings on. You'll receive the full item price plus the domestic postage charges and the balance will be transmitted to the third party global technology and international postage provider. You must be located in the UK and listing on eBay.co.uk to use the Global Shipping Programme. You can use the eBay bulk editing tools or, once you've enrolled in business policies, you can apply the Global Shipping Programme to eligible listings by including it in your postage policies. “You don’t need to take any further action to accept the updated Terms and Conditions. A network of postage carriers will be used to provide fast, reliable and trackable services. If you'd prefer to handle international postage yourself, select Create your own international postage option. If the goods are shipped from the United States or United Kingdom, then the sellers often use the eBay Global Shipping Program and packages are sent through Pitney Bowes. Our buyers get their products delivered fast and in a secured manner. For more details, see the Global Shipping Programme terms and conditions for sellers. To opt out of the Global Shipping Program. The buyer pays this postage fee to cover the cost of international tracked postage from the UK shipping centre. Possible reasons include but are not limited to: The item is restricted from export or import. The Drawbacks of Using eBay's Global Shipping Program . Packing the item is the same as domestic, with the exception of attaching the customs forms instead of the standard label, and an extra invoice to the box. Here are some examples: UPBE UPBEE0016EF8C4257969 UPBEE0016F75E48E8315 UPAAB UPAAB000000376769298 UPAAB000000375742737 UPAAC UPAAC000000076758333 … Under the EU Consumer Rights Directive (2011) which came into effect in June 2014, EU buyers have 14 calendar days to let you know they want to return an item. We have a great online selection at the lowest prices with Fast & Free shipping on many items! If you choose not to accept the new Terms and Conditions, you can opt out of GSP.”. They pay you postage to Derby and the international postage to ebay's shipper. The Global Shipping Programme (the "Programme") makes certain items ("GSP Item(s)") that you list for sale on eBay.co.uk available to buyers outside of the United Kingdom ("Buyers"). Global shipping . Make sure you either print the label we provide or include that reference code if you're using your own label. Find out more about using the Global Shipping Program… Click the Show link to the right of the Shipping Preferences section. ), Liquids, liquefiable substances, and powders, Batteries (with exception of those that come included with consumer electronics such as AA, C, Li-ion batteries), Jewellery, gold or any other precious metals (whether manufactured or non-manufactured) that are subject to carrier and/or customs restrictions, Parcels that exceed maximum package size and/or weight limits imposed by global service provider, Any type of air, gas or liquid in a compressed container. View basket for details. How do I package a multiple-item order when posting to the same buyer? Hi, In Canada, Ebay been a member since 90's. The Global Shipping Program (or “GSP”) allows international buyers to shop with confidence for US-based items thanks to the GSP’s built-in protections and end-to-end tracking. Get the best deals for global shipping program at eBay.com. If an item sold through the Global Shipping Programme is classified as ‘undeliverable’ after being accepted at the UK Shipping Centre, eBay will send you an email to let you know. You may be requested to provide your EORI number under certain circumstances to facilitate the movement of goods into the European Union. Tracking shows the item as ‘unable to deliver – return to sender’? Enter your search term to display live search results. Copyright © 1999-2021 Steiner Associates, LLC. Under which circumstances would an item purchased through the Global Shipping Programme be considered 'undeliverable'? Restricted categories and prohibited items, Other international postage options and opting out, selling fees for managed payments sellers. Therefore, each Global Shipping Program transaction must be treated on an individual basis to ensure that the proper import fees and shipping charges are applied. The package doesn’t include the unique code provided to the seller. 2 When listing, select the “send it to the UK Shipping Centre” flag in the international section of the listing form. You can find the full post on the eBay UK Announcement Board. If an item is processed through the UK Shipping Centre and the last mile carrier (local carrier in the destination country) cannot deliver the item for any reason and the item is marked ‘unable to deliver - return to sender’ then it will be returned to the last mile carrier or the UK Shipping Centre as appropriate. Buyer Terms & Conditions. We’ll take care of refunding the international postage charges. The item must weigh no more than 30kg and be no larger than 125,000 cm³, and no longer than 120cm on the longest side. Consignment and Wholesale Services? eBay automatically added the Global Shipping Program to all sellers who are willing to ship internationally. When is ebay going to fix the gsp? If you accept returns, the way that refunds work depends on the reason for the return: Buyer changes their mind – the buyer is responsible for sending the item back to you for a refund or exchange. It should be worth no more than £2,000. Your UK returns policy will be displayed and applied to EU buyers. eBay will refund the buyer. You won’t be responsible for reimbursing eBay for this refund, and the item will be disposed of appropriately as an ‘undeliverable’ item. Your listing is in the program, it is nothing to do with the buyer. Once the returns claim is filed it should be escalated to eBay customer support to take action. If you are a seller in the USA and want to lose your international business, use EBay’s Global Shipping Service. On the search results page, buyers will see additional information including the message “Customs services and international tracking provided.” On the view item page, buyers will see import charges (where applicable for non-EU buyers). I will not use the Global Shipping Program. As well as Prohibited items, the following items can't be sold through the Global Shipping Programme: To learn more about restrictions on postage internationally, see our International trading policy International trading policy. 28-11-2015 12:32 PM. For managed payments sellers, selling fees for managed payments sellers apply, including an international fee. When you're listing an item, simply select Send it to the UK Shipping Centre, and the rest will be taken care of for you in the International postage section. However, eBay will remove neutral or negative feedback associated with Global Shipping Programme transactions in some circumstances: You aren't responsible for item loss or damage that occurs after the item reaches the UK Shipping Centre. Global Shipping Programme transactions are seamlessly integrated with eBay and PayPal. Yes. What your buyers see We'll calculate the right postage cost for international buyers in non-EU countries, depending on where they … Please handle any return postage costs directly with the buyer, depending on the reason for the return. How are returns handled for items sent through the Global Shipping Programme? You're protected from negative and neutral Feedback, and have control over which of your items you want to send through the programme. Select Send it to the UK Shipping Centre, and the rest will be processed in the International postage section of the listing form. Click the Show link to the right of the Shipping Preferences section. For non-managed payments sellers, eBay selling fees and PayPal fees apply, including PayPal's transaction fees for cross-border payments. This system disturbs me and I will not use this system when the listing shows it at the only option. Everything shipped within the GSP is sent USPS Priority International Mail. eBay package tracking in US, UK, Canada, Australia, Italy, Germany, Spain Delivery methods from eBay vary depending on where the eBay seller is physically located. Shipping everything the same class streamlines the process for eBay, but it isn't the best price for the international customer. All you have to do is post the item to the shipping centre, and all you have to pay is the cost of that postage – just like you would if you were posting to a UK buyer. Here's how: Go to Site Preferences - opens in new window or tab in My eBay. Go to My eBay > Account > Site Preferences. The GSP charges import duty when it shouldn’t be and charges incorrect higher duty on other items. Click Opt Out. eBay UK announced it updated its Terms and Conditions for a service offered to sellers. All rights reserved. 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